← Go back

Missing Coins

Last updated: 2026-04-11

⏰ Understanding Survey Completions

Surveys and offers are provided by third-party offerwall partners. When you complete a survey, the offerwall provider verifies your responses before crediting your account. This verification process can sometimes result in delayed or missing credits.

⚠️ Important

Not all survey attempts result in a completion. If you are screened out or disqualified during a survey, you will not receive credit. This is normal behavior and is determined by the survey provider, not RbxArmy.

Key Points About Surveys:

  • Survey providers may disqualify you if your answers are inconsistent
  • Credits can take anywhere from a few minutes to 24 hours to appear
  • Some surveys have limited quotas and may close before you finish
  • Using a VPN or providing false information will result in rejection
  • Always complete surveys in one sitting without leaving the page
  • Take screenshots of completion screens as proof in case of disputes

💬 Common Reasons for Missing Coins

There are several common reasons why your coins might not have appeared in your account. Review the categories below to identify your situation.

🕐 Timing Issues

  • Most offers credit within minutes, but some can take up to 24 hours
  • App install offers may require you to reach a certain level or milestone
  • Weekend and holiday processing may be slower than usual
  • Offerwall providers batch-process credits at regular intervals

☑️ Previous Completions

  • You cannot complete the same offer or survey twice for credit
  • Some offers are limited to one completion per household or IP address
  • If you previously completed an offer on another platform, it may not credit again

⚠️ Technical Problems

  • Ad blockers can prevent offers from tracking your completion
  • Clearing your cookies or browsing data mid-offer will break tracking
  • Using incognito or private browsing mode may cause tracking failures
  • Browser extensions may interfere with offerwall scripts

🔄 How to Get Help

If your coins are still missing after reviewing the common reasons above, follow these steps to resolve the issue:

  1. Wait 24 hours — Many offers credit with a delay. Give it a full day before taking action.
  2. Check your offer history — Visit your Offers page to see if the completion was recorded. It may show as pending.
  3. Contact the offerwall directly — Most offerwalls have a built-in support or missing credit button. Use it to file a claim with the provider.
  4. Open a support ticket — If the offerwall cannot resolve your issue, open a ticket with RbxArmy support through our Discord server or website.

What to Include in Support:

  • Your RbxArmy username
  • The name of the offerwall and the specific offer you completed
  • The date and approximate time of completion
  • Screenshots of the completion confirmation (if available)
  • Any reference or transaction IDs from the offerwall

🕐 Prevent Missing Coins Next Time

Follow these best practices to minimize the chance of missing coins in the future:

  • Disable all ad blockers and browser extensions before starting an offer
  • Do not use a VPN, proxy, or any tool that masks your real IP address
  • Complete all offers in a regular (non-incognito) browser window
  • Do not close the browser or navigate away until the offer is fully completed
  • Provide truthful and consistent information in surveys
  • Take a screenshot of every completion screen for your records
  • Stick to one device and browser when completing offers to maintain tracking consistency